We all hope for happy lives, homes, travels and pets and that there’s never a need to make a claim. But accidents and mishaps can happen, when you least expect it. We’re here when you need us most, so you can lodge a claim with our Claims Team 24/7.
If you find yourself involved in an incident and need to make a claim, we’ve made it simple for you to know what to do and understand how our insurance claim process works.
We want you to be safe. We have provided a guide to help you be prepared, if the worst occurs. It will also ensure you’re ready if you ever need to make an insurance claim later.
1. Be safe
Focus on the safety of you, your family and others first. Move away from danger, or go to a secure location if you can and need to.
2. Call help
If anyone is injured or for serious incidents, phone 000 for emergency services within Australia, get in touch with local authorities or phone +61 2 9692 4479 for Travel Insurance emergency assistance while travelling overseas. Obtain relevant documents relating to the accident or incident, such as a police report, a written medical report or fire brigade event number when it’s available.
3. Take details
Note down relevant information about the scene and anyone involved, along with information from any witnesses.
4. Get it documented
Take photos where the event occurred, including any items affected or injuries relevant to a future claim.
5. Contact us
We may be able to arrange travel assistance, temporary accommodation, car hire, tow your vehicle and more, if it’s urgent.
Assistance and claims processes vary depending on the insurance product you have purchased.
Here’s a handy rundown of basic information you need to have ready if you would like to lodge a claim:
Tell us as soon as possible, after collecting details and documenting the event. That way, our Claims Management Team can help get you back to your normal life quicker.
We've made it quick and easy for you to make a claim and provide all the supporting information online. But don’t worry if you don’t have everything you need when you start. You can always get your claim underway and send anything remaining later.
If something goes wrong, it’s the last thing you want to worry about. Check your insurance cover and optional benefits. If any additional extras are not yet included in your Car, Home, Landlords, Pet, Life, Travel or Funeral Insurance policy, contact us for more information.
If you're in Australia, call the emergency services on 000
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