At Everyday Insurance, we're committed to providing our customers with a great experience. We welcome and listen to our customers' feedback, whether it’s a compliment or complaint.
We want to know if you're dissatisfied with our products, services or complaints handling process so we can work with you to address your concerns and get a quick and fair resolution.
If you require assistance to make a complaint or give feedback, please let us know so we can have one of our team members help you.
If you are deaf and/or find it hard to hear or need assistance to speak to us, use the below services to assist you:
If English isn’t your first language and you need assistance to make a complaint, you can use a qualified interpreter service to assist you.
If you are seeking the services of an Indigenous language interpreter, please contact the relevant organisation.
We’ve partnered with QBE Insurance to provide our customers with CTP Insurance. Like us QBE are committed to listening to you if you have concerns about your CTP Insurance.
Please contact the team at QBE they’re dedicated to helping you and may be able to resolve your concerns immediately. If not, they’ll work with you to find a solution as quickly as possible.
Step 2
If we’re unable to resolve your complaint, or you’re unhappy with the outcome or the handling of your complaint you can have your complaint escalated to our Internal Customer Resolution Team for review
Email: roadsideassist@everydayinsurance.com.au
Submit an online complaint
Write to us at: Everyday Insurance, Customer Advocacy, 1 Woolworths Way, Bella Vista NSW 2153
Our team will conduct an independent review and work towards achieving a fair and reasonable resolution. You'll be kept informed and we'll provide you with a written response that outlines the decision. We aim to provide this within 15 business days, and will not exceed 30 calendar days in total from when the complaint is received.